We want your experience with Officially Xclusive to be smooth from start to finish. Please take a moment to review our policies before placing an order or booking an appointment.

SHIPPING POLICY

All hair orders require 2–4 business days for processing before shipment.

Once your order ships, standard shipping typically takes an additional 4–7 business days. You'll receive an email with your USPS tracking information so you can follow your package.

Please keep in mind that processing and shipping times are separate. If you're ordering hair for an upcoming appointment or special occasion, we recommend ordering ahead of time.

Shipping rates are calculated at checkout.

LOCAL PICKUP

Prefer to pick up your order? Local pickup is available Wednesday–Saturday at our Catonsville location.

Simply select “Pickup” at checkout. Once your order is ready, we'll reach out to coordinate a pickup time.

Please wait for confirmation before stopping by. All pickup orders are subject to our regular processing times.

RETURN & EXCHANGE POLICY

All sales are final due to the nature of our hair extensions.

If something isn't right with your order, please email us at info@officiallyxclusive.com within 5 business days of delivery. Include your order number, a description of the issue, and clear photos so we can look into it.

We want you to love your purchase, and if there's an issue, we're here to help make it right.

Your rights under applicable law still apply, including any remedies available for defective or incorrect merchandise.

HAIR ORDER CHANGES

Need to make a change to your order? Email info@officiallyxclusive.com as soon as possible with your order number and requested changes.

We'll do our best to accommodate your request. However, once an order has been processed or shipped, changes may no longer be possible.

OUR COMMITMENT TO YOU

Good hair and a great experience go hand in hand. Whether you're shopping our extensions or sitting in my chair, I want you to feel confident about choosing Officially Xclusive.

If something about your service isn't right, please let me know before leaving your appointment or reach out within 48 hours so we can talk about it and figure out the next steps.

SALON POLICY

To provide a comfortable experience for everyone, please review these guidelines before your appointment.

  • Please arrive at your scheduled appointment time.

  • Appointments are reserved for the person receiving the service. No additional guests, please.

  • If you're feeling sick, please reschedule your appointment.

  • Please review your selected service and any preparation instructions before arriving.

Thank you for respecting our time and salon space!

BOOKING & DEPOSIT POLICY

A nonrefundable deposit is required to secure your appointment and will be applied toward your service total.

Need to make a change? Please reschedule at least 24 hours before your appointment using the link in your confirmation email.

Same-day appointment changes are not permitted.

If we are unable to provide your scheduled service, your deposit will be refunded.

LATE ARRIVAL POLICY

We understand that things happen! However, arriving on time helps us give every client the attention they deserve.

A 15-minute grace period is allowed. Arriving 25 minutes late may result in a $15 late fee. Appointments delayed beyond 25 minutes may need to be rescheduled.

If you're running behind, please contact us as soon as possible.

CANCELLATION POLICY

Plans change, and we understand!

If you need to cancel or reschedule, please do so at least 24 hours before your appointment using the link in your confirmation email.

Deposits are nonrefundable for client cancellations, subject to applicable law. A new deposit may be required for a future booking.

NO-CALL / NO-SHOW POLICY

Your appointment time is reserved especially for you.

Clients who miss an appointment without contacting us may be subject to a $25 no-show fee added to their next appointment.

Repeated no-shows may result in restrictions on future online bookings.

We appreciate you respecting our time just as we respect yours.

ACCEPTED PAYMENT METHODS

Salon Appointments

We accept cash, Zelle, Chime, Venmo, and PayPal.

Online Hair Orders

We accept major credit and debit cards, including Visa, as well as the additional payment options available at checkout.

Payment options may vary between salon appointments and online purchases.

QUESTIONS?

We're happy to help! For questions regarding your order, appointment, or our policies, contact us at info@officiallyxclusive.com.